Last Updated: [7/7/2026]

1. General Policy Overview
At YogX, we are committed to providing a premium yoga experience. Due to the nature of our services (seat reservations, instructor scheduling, and digital content access), all sales are final.

Unless expressly stated below, refunds or cancellations are not permitted once a payment has been processed and enrollment is confirmed.

2. Enrollment and Class Bookings

  • Class Packs & Memberships: Once purchased, class packs, monthly memberships, and auto-renewal subscriptions are non-refundable and non-transferable to another person.
  • Workshops & Events: Payments for specialized workshops, retreats, or events are non-refundable unless the event is canceled by YogX.
  • On-Demand Digital Content: Purchases of pre-recorded video classes or digital programs are non-refundable once the content has been accessed, streamed, or downloaded.

3. Standard Class Cancellation (To avoid losing the class credit)
If you are unable to attend a pre-booked in-studio class, you must cancel your reservation through the YogX app or website within the designated window to retain your class credit:

  • Cancellation Window: You must cancel at least [e.g., 4 hours] prior to the class start time.
  • Late Cancellations: If you cancel within [e.g., 4 hours] of the start time, or fail to show up (“No-Show”), the class will be deducted from your pack/membership, and no refund or credit will be issued.
  • Waitlist: If you are added to a class from the waitlist and do not confirm your spot, you are still responsible for canceling within the window to avoid a late-cancel fee or loss of credit.

4. Membership Freeze
If you are unable to attend classes for a temporary period (minimum 2 weeks, maximum 1 month), you may request a “Freeze” on your recurring membership rather than canceling it. This pauses your billing cycle. A nominal freeze fee of [e.g., $15] may apply per month requested.

5. Medical Condition Adjustment (The “Future Value” Credit)
We understand that unforeseen health issues can arise. While YogX does not issue cash refunds, we offer a medical adjustment solely under the following strict conditions:

  • Eligibility: You must provide a written certificate from a registered medical practitioner explicitly stating that you are physically unable to participate in any form of yoga for a specific duration. General notes advising “light activity” do not qualify.
  • Request Window: You must submit this medical certificate to [Insert Email Address] within 5 business days of the initial injury/condition diagnosis. Requests made after the validity period of your pack/workshop has expired will not be honored.
  • The Adjustment: Upon verification of the medical certificate, YogX will pause your enrollment and convert the remaining value of your unused sessions into a “Medical Credit Voucher.”

6. Crucial Terms of the Medical Credit Voucher

  • Value Recalculation: The monetary value of your voucher will not be based on the price you originally paid. Instead, it will be calculated based on the prevailing YogX rates at the time you choose to re-enroll.
    • Example: You paid $200 for a pack 6 months ago. You return in 6 months, but prices have increased by 20%. Your credit will be adjusted to reflect the new rate per class. You will receive fewer classes than you originally paid for, or you may need to pay the difference to receive the same number of classes.
  • Time Limit: The Medical Credit Voucher must be utilized within [e.g., 6 months] from the date the medical certificate is approved. After this period, the voucher expires permanently.
  • Non-Transferable: This voucher is strictly personal to the original purchaser and cannot be transferred to a friend, family member, or third party.
  • No Cash Redemption: This voucher holds no cash value and cannot be exchanged for a refund.

7. Cancellation by YogX
If YogX must cancel a class due to instructor illness, extreme weather, or facility issues, we will make reasonable efforts to notify you in advance. You will receive a full credit refund to your account for that specific class, which must be used for a future booking. Cash refunds are not issued for class cancellations by YogX.

8. Recurring Membership Cancellation
If you are on a monthly auto-renewing subscription:

  • You may cancel your ongoing subscription at any time through your account settings.
  • Notice Period: Cancellation requests must be submitted at least [e.g., 48 hours] before the next billing date to avoid being charged for the upcoming month.
  • Pro-Rata: We do not offer pro-rata refunds for the unused portion of the current month. If you cancel on the 5th of the month, you will retain access until the end of your paid billing cycle, but no partial refund will be issued.

9. Chargebacks
If you dispute a charge with your bank or credit card company (a “chargeback”) that is not justified under this policy, YogX reserves the right to suspend your account and block your access to the studio and app until the dispute is resolved in our favor. You will be responsible for any fees incurred by YogX in defending the chargeback.

10. Contact Information
To submit a medical request, request a freeze, or inquire about your enrollment, please contact us:
Email: yogxofficial@outlook.com
Phone: 70009000752
Subject Line: Please include “MEDICAL ADJUSTMENT REQUEST” in the subject line of your email to ensure priority processing.